BOT Monitoring

Your Partner in Patient Service Success.

Patient Services

Award Winning Customer Service

RCM Solutions

Accounts Receivable and more

RPA

Robotic Process Automation

BOT Monitoring2024-05-19T20:56:38+00:00

Passionate – Dedicated – Professional

Bot Platform

OnQ assigns human resources that run the bots and open internal tickets if the bot platform cannot work. Bots utilize the UiPath Studio as the “programming bot platform.” Our bot monitoring team ensures that the bot platform is running. If the bot platform breaks, the bot monitor opens internal programming support tickets to ensure the UiPath programming platform overcomes these issues.

Passionate – Dedicated – Professional

We ensure that the bots (UiPath program) are turned “on” and run within the set schedule provided by the client.

We restart the bot automation process (programming bot platform) when necessary.

We open internal tickets to troubleshoot further why a bot (programming bot platform) is showing errors.

Review log file to ensure data is being recorded

Passionate – Dedicated – Professional

Auditing the bots’ work (business logic)
is not included.

Who will correct any mistakes a bot might make due to an unknown or unexpected change?2024-05-19T20:52:12+00:00

Once identified, the ONQ RPA programming team will correct these mistakes.

Who will pay for the programming changes?2024-05-19T20:51:47+00:00

A: IF the client agrees to bot monitoring charges, OnQ assigns developers to work on the fixes, and no fee is charged.

B: IF NO bot monitoring is provided, the client pays hourly rates on time spent updating and fixing the automation.

Who will identify that the bot is no longer successful or is not doing the work it was programmed to perform?2024-05-19T20:50:56+00:00

The monitor identifies program execution errors(not logic workflow process errors), and the bot monitor opens an internal ticket to fix these errors.

What if my software vendor makes a change that impacts the programming instructions for one or more bots?2024-05-19T20:48:30+00:00

What if my software vendor makes a change that impacts the programming instructions for one or more bots?

Go to Top